Tuesday, September 13, 2022 Over the last few weeks, many of you have reached out to me and my team to express your concerns about Avaya’s current economic situation and what it means for Xima, our OEM relationship with Avaya, and our partnership with you and your team. I would like to share my thoughts on the matter with you and how I feel we can best move forward together.
I am optimistic about Avaya’s future Avaya is undeniably in a tough situation right now but I am very encouraged by the strong leadership and decisive moves we are seeing from Avaya’s new CEO, Alan Masarek. Although Avaya’s stock price is struggling, nothing has fundamentally changed with Avaya’s market opportunity or their unparalleled tech assets. Avaya now has a seasoned captain at the helm who has the vision of how to move forward and the courage to make the hard decisions that are necessary for Avaya’s short and long term health. I am very optimistic that Alan will guide Avaya through this period successfully.
Xima is committed to Chronicall and ACR Regardless of what happens to Avaya or what pivots they ultimately decide to make, Xima will continue to support our products, partnerships, and mutual customers. Chronicall and ACR are a key part of Xima’s ongoing strategy and we are committed to ensuring that our partners are able to continue purchasing licenses, support, and professional services for both products without disruption. Over the last 6 months, a key area of focus for our Support and Development departments has been to increase the quality and stability of Chronicall and ACR. Over the course of this stability initiative we have decreased customer software issues by 30%. We understand that quality and stability are paramount when providing a solution to your customers so we are continuing to invest in making Chronicall and ACR the most reliable reporting, recording, and contact center solution on the market.
Xima’s future is in the cloud Over the past two years, our team has been hard at work taking our unrivaled reports, wallboards, and multichannel contact center tech to the cloud. We are proud of what we have built with Xima CCaaS and the success we are having in delivering skill based routing, queue callback, and web chat to the market through trusted partners like you. Xima CCaaS has a deep integration with multiple UCaaS platforms including RingCentral, ACO, and Netsapiens and I am pleased to announce today that we have built and will shortly be releasing a platform agnostic version of Xima CCaaS that is fully operational with any SIP enabled UCaaS or PBX. This is a game changer for Xima and will allow our partners to leverage Xima’s reports, wallboards, and skills based routing capabilities to position and win contact center opportunities on any UC platform. The Controlled Introduction for this new release begins on October 3 so please let us know now if you are interested in participating.
Let’s move forward together As I mentioned previously, I am optimistic for the future that we share together. The need for communications tools and solutions has never been greater and I look forward to continuing to work together to provide best in class solutions and service to our mutual customers. Thank you for your valued partnership.