Contact Center ProServices - IPO
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Xima ResponsibilitiesA Xima project manager will be assigned to the project to:
1. Configure voice skill groups as outlined in workbook 2. Limited IP Office and VMPro configuration. Configure virtual handsets Confirm licensing and user rights groups Shortcode for routing TO skill group Review test call flows 3. External testing of voice skill routing 4. Configure Web Chat as defined in the workbook (if purchased) 5. Provide Web Chat HTML snippet to be utilized by web developer (if purchased) 6. Provide one administrative training session for all parties responsible for managing the Multimedia features moving forward 7. Conduct the GoLive support bridge for the launch Responsibility of the Partner/Customer
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