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Standard Reports and Cradle to Grave
Standard Reports gives you a way to acquire specific information about each of your calls through an easy-to-use reporting system, and Cradle to Grave validates that information found in the reports you run. You can see the action happening in every phone call from “hello” to hang up with Cradle to Grave because it displays every event that takes place during a phone call.
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Add-On Licenses
Custom Reports
You know your business better than we do, so here’s a way to edit our existing reports, create your own reports, and design a personalized look.
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Recording Library
Have your recorded calls automatically cataloged in Cradle to Grave and compressed into an SPX file to save space on your hard drive.
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Realtime
Manage in the moment and see what your employees are up to through wallboards and widget visuals that display live statistics and detailed reports.
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Agent Dashboards
Hold your agents accountable by bringing live phone system data to the agent’s desktop and allowing them to see their personal as well as group performance statistics.
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Multimedia
With Skill-Based Routing, Active State Control, Queue Callback, and Live Web-Chat, Multimedia gives you the opportunity to better cater to your customers' needs.
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-RMA of Texas
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